Man with Van St John’s Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van St John’s Wood provides removal and associated services within the United Kingdom. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services supplied to consumers and business customers unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation requesting the services.

We, Us, Our means Man with Van St John’s Wood, the provider of the removal and associated services.

Services means any man and van service, removal, transport, loading, unloading, packing, unpacking, or related work that we agree to provide.

Goods means any items, furniture, boxes, equipment or personal belongings that we are requested to move, transport, handle or store.

Contract means the agreement between you and us for the provision of the services, incorporating these Terms and Conditions and any written quote or confirmation.

2. Scope of Services

We provide man and van removal services, including collection, loading, transportation and delivery of goods. Additional services, such as packing, unpacking, furniture dismantling and reassembly, may be available by prior arrangement and may incur additional charges.

The specific services to be provided, together with any applicable charges, will be set out in our written quotation or booking confirmation. It is your responsibility to check that the services detailed are complete and accurate before confirming your booking.

3. Booking Process

3.1 Enquiries and quotations

You may request a quotation by providing details of your move, including addresses, property type, access conditions, approximate volume of goods, and desired date and time. Quotations are based on the information you supply. If the information is incomplete or inaccurate, we reserve the right to adjust the price or amend the services.

Unless stated otherwise, quotations are estimates and not fixed prices. They are valid only for the period specified in the quotation or, if no period is specified, for 14 days from the date of issue.

3.2 Confirming a booking

A booking is confirmed only when you have accepted our quotation and we have issued a written booking confirmation. We may require a deposit at the time of booking. No contract shall exist until we have issued such confirmation.

3.3 Amendments to bookings

If you wish to change the date, time, pickup or delivery address, or the scope of services after the booking is confirmed, you must notify us as soon as reasonably practicable. All changes are subject to our availability and may result in revised charges.

4. Access and Customer Responsibilities

You are responsible for ensuring that adequate access is available at both the collection and delivery addresses. This includes arranging any parking permits, lift reservations, keys, codes or authorisations required to complete the services.

You must ensure that goods are properly packed and ready for transport unless we have specifically agreed to provide packing services. Fragile or valuable items should be clearly marked and packed appropriately.

You must be present, or represented by an authorised person, at the collection and delivery addresses to supervise the work, provide instructions and check that all goods are collected and delivered. Where you appoint a representative, you are responsible for their actions and decisions.

5. Parking, Access and Delays

It is your responsibility to arrange suitable legal parking for our vehicle near the property. Any parking charges, penalties or fines incurred as a direct result of inadequate or incorrect parking arrangements will be added to your invoice and are payable by you.

If access is restricted or unsuitable, or if delays occur due to circumstances within your control, such as waiting for keys or inability to access premises, we reserve the right to charge for waiting time or additional labour. Waiting time may be charged at our standard hourly rate or as otherwise stated in your quotation.

6. Payments and Charges

6.1 Pricing

Charges for our services may be based on an hourly rate, a fixed price, or a combination of both, as set out in your quote and booking confirmation. We reserve the right to apply minimum booking durations.

6.2 Deposits

We may require a deposit to secure your booking. Deposits are payable by the date stated in the quotation or booking confirmation. If a deposit is not received by the required date, we may cancel your booking.

6.3 Payment terms

Unless agreed otherwise in writing, full payment is due on completion of the services on the day of the move. We accept common forms of payment permitted by UK law. We do not accept payment by cheque unless explicitly agreed in advance.

6.4 Late payment

If payment is not received when due, we reserve the right to charge interest on the outstanding amount at the statutory rate permitted under UK law and to recover any reasonable costs incurred in pursuing late payment, including debt collection fees.

7. Cancellations and Postponements

7.1 Cancellation by you

If you need to cancel or postpone your booking, you must inform us in writing as soon as possible. The following cancellation charges may apply:

a. Cancellation more than 7 days before the scheduled date: no cancellation fee; any deposit may be refunded or credited at our discretion.

b. Cancellation between 7 days and 48 hours before the scheduled date: we may retain all or part of the deposit to cover our administrative and scheduling costs.

c. Cancellation less than 48 hours before the scheduled date or failure to be available on the day: up to 100 percent of the estimated service charge may be payable.

7.2 Postponement

If you wish to postpone the services, we will endeavour to accommodate the new date and time subject to availability. If postponement occurs within the timeframes listed above, we may treat it as a cancellation and apply the relevant charges.

7.3 Cancellation by us

We may cancel the contract at any time before the services commence due to reasons beyond our control, including vehicle breakdown, severe weather, staff illness, safety concerns, or where you have not met your obligations under these Terms and Conditions. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the cancelled services. We will not be liable for any consequential loss arising from such cancellation.

8. Items We Will Not Move

We will not carry or handle any of the following unless explicitly agreed in writing in advance and suitably packed where applicable:

a. Explosive, hazardous, flammable or illegal goods.

b. Gas cylinders, paint, chemicals, solvents or toxic substances.

C. Perishable food or items requiring temperature-controlled storage.

d. Animals, pets, plants or other living organisms.

e. Cash, jewellery, watches, precious metals, securities, or items of exceptional value.

f. Any item whose possession or transportation may contravene UK law.

If such items are transported without our knowledge, we will not be liable for any loss, damage or consequential losses, and you will indemnify us against any claims or penalties arising.

9. Customer Declarations and Packing

You are responsible for declaring any items of high value and for ensuring that all goods are packed in appropriate containers. Boxes should be sealed and able to withstand normal handling and stacking during transport. We will not be liable for damage caused by poor or inadequate packing where we have not provided packing services.

Fragile items such as glassware, mirrors and electronics should be individually wrapped and clearly labelled fragile. We reserve the right to decline to carry goods that we consider to be inadequately packed or unsafe to move.

10. Our Liability for Loss or Damage

10.1 General liability

We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods is limited to direct loss that is reasonably foreseeable and directly caused by our negligence.

10.2 Limitations of liability

Unless otherwise agreed in writing, our total liability for loss of or damage to your goods, including any associated costs, shall not exceed a reasonable limit per item or per move, having regard to the nature and value of the goods and the level of charges.

We will not be liable for:

a. Loss or damage arising from your failure to adequately pack, protect or label items.

b. Pre-existing damage, wear and tear, or inherent defects in items.

c. Loss or damage to items that we have specifically excluded from carriage.

d. Loss or damage resulting from changes in atmospheric conditions, humidity, temperature or similar environmental factors.

e. Indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or loss of enjoyment.

10.3 Customer inspection and reporting

It is your responsibility to inspect the goods at delivery. Any visible damage or missing items must be reported to us as soon as reasonably practicable and in any event within 48 hours of completion of the services. We may request photographs or further information to assess any claim.

11. Insurance

We operate with appropriate levels of insurance cover as required for goods in transit and public liability in the United Kingdom. Our insurance is subject to the terms, conditions and exclusions of the relevant policy. You may request details of our insurance on request.

If you require additional cover beyond our standard limits, you are responsible for arranging separate insurance at your own cost. We strongly recommend that you ensure your goods are adequately insured throughout any removal or transport.

12. Waste, Disposal and Environmental Regulations

We comply with applicable UK waste and environmental regulations. We do not remove or dispose of household, commercial or construction waste unless this has been specifically agreed as a separate service.

Where we agree to remove unwanted items, you confirm that you have the right to dispose of those items and that they are not hazardous or controlled waste. Certain items may need to be taken to licensed facilities and may attract additional charges. We reserve the right to refuse to remove any items that we reasonably believe may breach waste, environmental or health and safety regulations.

13. Health and Safety

We will conduct our services in a manner that is consistent with UK health and safety legislation. Our staff may decline to carry out any task that they reasonably consider to be unsafe or likely to cause injury or damage, including moving excessively heavy items without proper equipment or assistance.

You must ensure that the premises are safe for us to work in, free from hazards such as obstructed access, loose flooring, unsafe staircases or aggressive behaviour from occupants or third parties.

14. Events Beyond Our Control

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. These may include but are not limited to severe weather, traffic congestion, accidents, road closures, strikes, public disturbances, breakdowns, or acts of government. In such cases, we will make reasonable efforts to minimise disruption and to complete the services as soon as reasonably possible.

15. Complaints and Disputes

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible, providing full details of your concerns. We will review your complaint and aim to respond within a reasonable timeframe. Raising a complaint does not suspend your obligation to pay for services rendered.

We will endeavour to resolve disputes amicably. If a dispute cannot be resolved directly, you and we may consider independent mediation or other forms of alternative dispute resolution before resorting to court proceedings.

16. Data Protection and Privacy

We will collect and process personal information about you only for the purposes of managing your booking, providing our services, handling payments and complying with legal obligations. We will take reasonable steps to keep your data secure and will not sell your personal information to third parties.

We may share your information with insurers, subcontractors or other service providers where required to fulfil our contract with you or where required by law.

17. Subcontracting

We reserve the right to use suitably qualified subcontractors or agents to carry out all or part of the services. Where we do so, we will remain responsible to you for the performance of the services under these Terms and Conditions.

18. Variation of Terms

We may amend these Terms and Conditions from time to time to reflect changes in law, regulations or business practices. The version in force at the time of your booking will apply to your contract unless otherwise agreed in writing.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter.