These Terms and Conditions set out the basis on which Man With Van St Johns Wood provides transport, lifting, loading, unloading, and related moving services to customers in the UK. By making a booking, the customer agrees to these terms and confirms that they have read and understood them. These conditions apply to domestic and commercial jobs, including single-item moves, partial loads, and full van and man services, unless otherwise agreed in writing.

For the purposes of these terms, “customer” means the person requesting the service, the individual named on the booking, or any authorised representative acting on their behalf. “Company” refers to the service provider operating the man with a van service. The words “job,” “service,” and “booking” refer to the agreed collection, transport, and delivery arrangement, including any additional tasks expressly confirmed before the work starts.

These terms are designed to promote clarity, fairness, and safe working practices. They cover the booking process, payment requirements, cancellations, liability, waste rules, and the law governing the agreement. They do not remove or limit any rights the customer may have under applicable UK consumer law, except where such limitation is permitted by law.

1. Booking Process

All bookings for Man With Van St Johns Wood must be made by providing accurate information about the collection and delivery addresses, access conditions, items to be moved, timing requirements, and any special handling needs. The customer is responsible for ensuring that all relevant information is true, complete, and supplied in good time. If the customer gives incomplete or inaccurate details, the Company may revise the quote, change the vehicle size, adjust staffing, or refuse the job if it cannot be performed safely or lawfully.

Booking requests may be accepted subject to availability and confirmation by the Company. A booking is only deemed confirmed once the Company has acknowledged it and, where required, received a deposit or full payment. Any estimate provided before confirmation is based on the information supplied and may change if the scope of work changes. The customer should check all details carefully, including dates, times, addresses, item lists, parking arrangements, and access restrictions.

The Company may request photographs, inventory lists, floor information, lift access details, or other supporting information to assess the service correctly. This helps determine the appropriate vehicle, the number of operatives, and the estimated duration. If the move requires waiting time, dismantling, reassembly, stair carrying, or unusually heavy lifting, this must be disclosed in advance. If these factors are not disclosed and they materially affect the job, additional charges may apply.

Once a booking has been confirmed, the customer should ensure that someone authorised is present at the collection and delivery points, or is otherwise available to approve instructions. The Company may rely on instructions given by that person. If the customer asks the team to change the route, add stops, collect extra items, or perform work not included in the original booking, the Company may treat this as a variation to the original agreement and charge accordingly.

The Company will attempt to arrive within the agreed time window, but traffic, road closures, weather, access issues, or events beyond its reasonable control may cause delays. Arrival times are estimates and not guaranteed unless specifically agreed in writing. The customer accepts that reasonable scheduling flexibility may be required to complete the move safely and efficiently.

2. Payments and Charges

Charges for Man With Van St Johns Wood may be based on hourly rates, fixed quotes, minimum charges, mileage, number of staff, or a combination of these. Any price communicated before booking confirmation is based on the information provided by the customer and may be revised if there is a material change in circumstances. Examples include additional items, unexpected access difficulty, waiting time, congestion delays, parking constraints, extra floors without lift access, or the need for further labour.

Unless otherwise agreed, payment is due immediately upon completion of the job or in advance where a deposit, prepayment, or part-payment has been requested. The Company may accept payment by bank transfer, card, or other methods made available at the time of booking. Any bank charges, failed payment fees, or administrative costs arising from late or unsuccessful payment may be passed to the customer where lawful.

If the booking includes a deposit, it may be used to reserve time, staff, and equipment. Deposits may be non-refundable in full or in part where stated at the time of booking, especially if the customer cancels late. If the final invoice is not paid when due, the Company may charge interest and reasonable recovery costs in accordance with applicable law. The customer must not withhold payment for any part of the service unless expressly agreed or unless required by law.

3. Cancellations, Rescheduling, and Delays

The customer may request to cancel or reschedule a booking, but notice must be given as early as possible. The amount refunded, if any, depends on the notice period, whether the Company has already allocated staff or vehicles, and whether the cancellation causes loss or expense. For example, same-day cancellations or cancellations shortly before the agreed start time may incur a charge because the Company will have already committed resources.

If the customer needs to reschedule, the Company will try to accommodate a new date, subject to availability. However, a rescheduled booking may be treated as a new booking if the original slot can no longer be reserved. The Company is not responsible for any loss arising from the customer’s inability to proceed on the planned day, provided the Company has acted reasonably and in accordance with these terms.

Where the Company must cancel or postpone due to circumstances outside its control, including breakdown, severe weather, dangerous access, staff illness, civil emergencies, or legal restrictions, it will make reasonable efforts to inform the customer and offer an alternative arrangement if possible. The Company will not be liable for indirect losses caused by such cancellation or delay, though any rights that cannot lawfully be excluded remain unaffected.

4. Liability and Customer Responsibilities

The Company will take reasonable care when handling items during a man with a van move. However, the customer acknowledges that goods are often fragile, valuable, or already weakened by age or prior damage. Unless otherwise agreed in writing, the Company does not guarantee that all items are suitable for transport without special protection, packaging, or preparation. The customer is responsible for properly packing and labelling items unless the Company has expressly agreed to provide packing services.

The customer must ensure that goods are safe for handling and that any sharp, hazardous, leaking, or unstable items are disclosed before the move. The Company may refuse to move items that present a risk to staff, property, or other goods. The customer must also ensure that pathways, access routes, and loading points are clear and reasonably safe. If parking, lifts, entry permits, or building permissions are required, the customer is responsible for obtaining them unless the Company has agreed otherwise.

Subject to applicable law, the Company is not liable for loss or damage caused by inaccurate information, unsuitable packaging, pre-existing defects, deterioration, unavoidable handling risks, or events beyond its control. The Company is also not liable for indirect loss such as missed deadlines, loss of business, loss of profit, or emotional distress arising from the service. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

Any claim for damage must be raised as soon as reasonably possible and, where practicable, before the team leaves the delivery location. The customer should provide photographs, a description of the issue, and any supporting evidence so that the matter can be reviewed. The Company may inspect the item, packaging, and surrounding circumstances before deciding whether any remedy is due. If an item is found to have been damaged due to the Company’s proven negligence, the Company may choose to repair, replace, or compensate, subject to any agreed limits and legal requirements.

The customer agrees to indemnify the Company against losses, costs, and claims arising from the customer’s breach of these terms, unlawful instructions, unsafe goods, or failure to disclose material facts. This includes claims brought by third parties where the customer’s conduct, items, or directions have caused the issue. The customer must not require the team to exceed safe lifting limits or to perform tasks that are illegal, dangerous, or beyond the scope of the agreed service.

5. Waste Regulations and Prohibited Items

If the service includes removal of unwanted items, the customer must clearly state whether the items are to be transported, stored, donated, recycled, or disposed of as waste. The Company will only remove waste where this has been agreed in advance and where the disposal can be carried out lawfully. The customer remains responsible for ensuring that waste is presented accurately and that no prohibited or hazardous items are concealed within general rubbish.

The Company will comply with applicable UK waste regulations, including rules concerning the transport and transfer of controlled waste. Where required, the Company may refuse to collect items that are hazardous, contaminated, leaking, explosive, poisonous, asbestos-containing, or otherwise unsuitable for standard removal. Certain items may require specialist handling, documentation, or licensed disposal arrangements. The customer must not ask the team to leave waste in unauthorised locations or to dispose of materials in breach of environmental law.

If the service involves a clearance or rubbish removal element, the Company may ask the customer to confirm the origin and type of waste and may request a written description before collection. Any fines, enforcement action, cleanup costs, or third-party claims arising from undeclared hazardous waste or unlawful disposal arranged by the customer may be charged to the customer where permitted by law. The customer agrees that the Company may stop work immediately if it discovers an item or material that cannot be handled lawfully or safely.

6. Force Majeure, Suspension, and Service Limits

The Company may suspend, alter, or delay performance of the service where performance is prevented or significantly affected by events beyond its reasonable control. These may include extreme weather, road incidents, strikes, fuel shortages, accidents, public disorder, fire, flood, government action, or failure of third-party systems. In such cases, the Company will act reasonably and may offer to reschedule or complete the service when conditions allow. The Company is not responsible for losses caused by these events where the law allows such limitation.

The Company may also refuse to carry out any part of a booking if the customer behaves abusively, threatens staff, insists on unsafe practices, or fails to comply with payment or access obligations. The team may stop work if conditions at the site make continued performance unsafe. Where work is suspended because of the customer’s actions or omissions, the Company may charge for time spent, travel, or any other reasonable cost incurred up to the point of suspension.

The Company reserves the right to make reasonable decisions on the day regarding stacking, load distribution, vehicle capacity, and handling methods to protect goods and people. Those decisions are final where made for safety reasons. The customer agrees not to overload the vehicle, conceal items, or request the crew to transport more than the booked capacity allows. Any additional items may require a separate booking or revised quotation.

7. Governing Law and General Provisions

These terms are governed by and interpreted in accordance with the law of England and Wales. Any dispute arising from or connected with a booking, payment, cancellation, or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force.

The Company may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a later version is agreed in writing. No variation of these terms is valid unless made in writing or clearly confirmed by the Company. Failure by the Company to enforce any right at any time does not mean that right has been waived.

8. Acceptance of Terms By placing a booking with Man With Van St Johns Wood, the customer confirms acceptance of these Terms and Conditions and agrees to comply with all obligations stated herein. The customer also confirms that they have authority to enter into the agreement on behalf of all persons involved in the booking and that all information supplied is accurate to the best of their knowledge.